Weekly Roundup - Volume II
I’m continuing my weekly roundup and this is the second installment. Comparing last week to now; things have improved. Find out what is happening in my life, work, and other things.
My car was picked up earlier this week, and will be sold at an auto auction either in MD or here in VA. My current car is my beater 2000 Neon. I had to splice and reconnect my battery wiring since it used to have this habitual problem of not starting. I troubleshot it down to the ground wires. I spend my mid-morning to afternoon taking care of that. The cold weather here (30F for a high) is having quite an impact on the car which was used to having 90F for an ambient temperature.
Things are going well at work. My comrades fell victim to sickness and I wish for their good health. I’ve got some upcoming training that will help me become more successful overall. My manager and I have identified my opportunities to improve and to that, I will be. I constantly have to remind myself to take small steps into new ideas. Taking large leaps can often leave one stumbling and opens the likelihood of failure. Overall, things continuing to improve and remain dynamic and upbeat. 
Sarah is doing well herself. Her emotional maturity dwarfs mine in comparison, she has been liking to work for her employer despite their anti-piercing/tattoo policies in place. We’ve worked out some great financial plans. She’s also working for Sam’s Club. Their benefits are almost comical and they have no “perks” for working for them. This might validate my reasons on why customers receive such poor service from Wal-mart employees. Anyhow, her drive and passion to succeed inspire me everyday.
Speaking of poor customer service … I had an encounter with Sprint/Nextel that lasted over an hour. A while back, I lost my Blackberry and I purchased a phone Motorola V610, at the then-current retail price ($249) and had to activate it. What would have normally a few minutes to bind the SIM ID to my account; was dragged out for 45 minutes. I receive a letter from Sprint stating they renewed my contract. This notice was a surprise to me because I never signed or verbally authorized that to occur. I called customer service — who then directed me to contact the store’s manager for assistance. The store’s manager directed me back over customer service to remedy the issue. To my dismay, I didn’t accept that because I was not going to be run around in circles for this. The manager observed that I wasn’t his average Joe so to speak, and proceeded on to contact his internal Sprint support. Then finally, I am able to deeply understand their company’s caliber when the CSR hung up on the store manager. After waiting again through the dead air — he was able to straighten it out and restore my previous contract. Sarah says I should switch to Verizon, because they wouldn’t have happened. Who knows … I know that I will not be using Sprint/Nextel!
Friday night, I went to see The Departed. It was a great movie, and very action packed. I didn’t expect that much detailed violence though. Where someone’s head gets shot, it really leaves nothing to the imagination. Ideally, this is not a child-friendly movie (which made for a quiet theater) but was a good one. This is the third movie Sarah has picked. Yay.
[tags]Weekly, Roundup, Blogging, Events, News, Personal, Work, Rants, Sprint, Customer Service[/tags]
