By Joe on October 2, 2008
It’s been a couple days since AOL users were notified about the fact AOL Journals is shutting down. In an effort to help those who need it, I’ve put together a guide on how to backup all your AOL journals content (blog entries, images, etc.) locally to your computer for later access.
Posted in Blogging, Geeky, Tips | Tagged aol, Blogging, consumer advocacy, customer service, Help, Tips, tutorials
By Joe on May 24, 2008
Social Engineering is a real problem that plagues call centers everywhere. When almost every company that handles customer’s data consider off-shoring/outsourcing, it should be poignant to understand the mechanics around how customer data can be manipulated. In this entry, I will describe how a number of social engineering attacks can be applied against call centers. [...]
Posted in Blogging, Tips | Tagged customer service, hacking, Security, Tips, tutorials
By Joe on February 2, 2008
RealPlayer has been labeled Badware and they’ve advised that you uninstall RealPlayer. However, understand that uninstall is not enough to remove their software. This media player will reside in your computer even after uninstalling. I’ll describe below how to completely remove RealPlayer from your computer and provide some great free alternatives to it.
Posted in Blogging, Geeky, Safety, Tips | Tagged realplayer, Safety, Security, spyware, Tips, tutorials
By Joe on October 21, 2007
Wow. If you think we’re safer when it comes to information security, think again. I don’t mean this in as bad of a way as you might think. Before I go in to details, let’s have a look at these headlines:
Stolen laptop prompts Administaff to alert 159,000 of possible breach
10,000 Employees’ Data on Stolen [...]
Posted in Blogging, Geeky, Safety, Tech News, Tips, Work | Tagged Tips, tutorials