Yahoo offers the same usual array of Image, Music, News and generic Web searches, but they don’t have a Blog Search. Google’s blog search is very simple and I find that it’s weak, Technorati is plagued with scalability and uptime issues and all the others just don’t offer enough impact that Yahoo would have. Read more…
Hah, so after about 19 days after blogging my complaint, now my Technorati profile is updated. This is only was possible after blogging about the problem. Who knew? I’m no longer such a huge fan of Technorati simply due to their horrible support infrastructure for users. They are example #935395 of Web services that don’t centralize themselves around the 1% contributor experience.
From all their ads and sponsorship programs, it shouldn’t be too hard to get a little support system going beyond the scope of an auto-responder. I guess they are too busy cashing in their Google AdWords checks…
I’ve noticed my Technorati listing for my site hasn’t updated in the past 89 days. About 45 days ago, I did file a support ticket with them, left unresolved. I figure they were busy or doing a server upgrade or something. It’s the Internet, it happens. But for the number one blog indexing service, to not update my blog in nearly 90 days, thats concerning.
I opened my second ticket with them. Still no human reply, and just got the auto responder with my ticket code and their thanks for my patience. I guess this is one of the blunders of Web 2.0 success; lack of user support. Since everything is self-service and all that, why bother having a tech team that actually investigates and fixes things?
I consulted some of my other blogging buddies and they too have noticed lack of Technorati updates. I wonder why? No blog or notice went out acknowledging an indexing problem or a backlog. I’m not the only one who’s blogging about this.
Technorati Gurus: Please fix our indexes so they show up. I know its unintentional. Atleast, acknowledge the issue.
(If you too are a blogger with Technorati issues, feel free to leave a comment or even a trackback and talk about it too. Maybe the Technorati spider might wake up when it sees itself being indexed. 
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