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Adobe®, the company that we all love to loathe, had two epic failures in public relations this weekend involving the online community. First, someone detailed their terrible experience with Adobe Reader® 9 and second, Adobe® litigated an open-source community to death for the use of the word, “air,” in their domain name. Is it me, or is Adobe® just not getting it? More »
Tags: adobe, consumer advocacy, discussion, law, Online Community, PR, Software, Tech NewsLately, I’ve noticed a trend in how products are marketed to consumers, most notably, service. No longer is it just a product’s features which make it sell; it’s the service that goes along with it. Let’s take a look at a couple examples of this “new” product. More »
Tags: business, consumer advocacy, law, music, OpEd, video, web 2.0
Recently, there has a been an interesting (yet unsurprising) conflict between the Associated Press and the blogosphere regarding copyright, fair use, and editorial use of AP content. I summarize my view as simply: AP = Fail. More »
Congress is working on legislation that would make it a federal crime (felony) to harass or intimidate someone by means of electronic devices or over the Web. In response to the Megan Meier suicide, the new act has been introduced in the House, “Megan Meier Cyberbullying Prevention Act.” More »
If you recall my last entry, I criticized Twitter for not supporting a positive user experience and failing to enforce their Terms of Service (TOS). Twitter has responded to the critical feedback, but their feedback is passive and weak to say the least. More »
Tags: community, consumer advocacy, customer service, law, legal, web 2.0