It’s been a little over a year since I left AOL. but the harassment and abuse that occurs there hasn’t. Recently, a friend of a friend contacted me to report they she had been the subject of another person’s harassment, intimidation and stalking. In this piece, I intend to share my advice on how to [...]
If you’re like most people, you probably are a bit nervous over social media or have heard urban-legend-like stories about how someone got fired or lost a job in social media. I’m referring to the mainstream media hype of social media, as well as the corporate overlord mentality. Well, in this blog entry, I’ll share [...]
This week, I will be conducting an internal company-wide training on social media. It motivates me to reach out and help inspire others to learn (or at least quell fears) about social media. I am very excited to share this information with others who may not have been exposed to social media.
Grudgingly, I thank the [...]
Today, I am finding it very relaxing to write about companies with poor customer service. It is shockingly easy to find more and more, I feel like Ben Popken as we head into the great recession. As companies need to tighten budgets, we should only expect customer service to worsen and customer loyalty to plummet. [...]