Several folks who have the opportunity to work with me, know that I advocate for the end-user in nearly everything. One topic I tend to drive hard into is accessibility of useful features within products and services. That is, the struggle between Web properties which are “too busy” or “too light” for uninitiated users. In [...]
Adobe®, the company that we all love to loathe, had two epic failures in public relations this weekend involving the online community. First, someone detailed their terrible experience with Adobe Reader® 9 and second, Adobe® litigated an open-source community to death for the use of the word, “air,” in their domain name. Is it me, [...]
I’ve been having trouble locating some current information on how people use e-mail these days. E-mail was once critical to communicate until just a few years ago, I suspect things have changed.
Please help me out by sharing your e-mail habits in this e-mail usage survey!
One of the largest newspapers in the mid-Atlantic, Washington Post (WaPo), will be making an important decision with regard to their commenting infrastructure and essentially their online community.