Apple Extends MobileMe Service 2 More Months (for Free)
Aug 19, 2008 Blogging, Geeky, Tech News
Apple has extended two additional free months for users on their MobileMe service due to a few service issues and frustrations experienced by users. Actions like this speak louder than words and demonstrates Apple’s consumer-focused mindset. Good job, Apple!
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Tags: apple, consumer advocacy, customer service, Tech News
Habeas and ReturnPath Merged - (E-Mail Gets a Little Better)
Aug 13, 2008 Blogging, Tech News
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Anyone who sends e-mail a lot should be relieved to hear two companies who aim to standardize and improve legitimate e-mail delivery have aligned and merged together. ReturnPath acquired Habeas to unite to provide users the best of both worlds — certification, tracking, analytics and feedback.
Tags: consumer advocacy, email, internet, spam, Tech News
It’s Time to Terminate ‘Early Termination Fees’
Jul 29, 2008 Blogging, Tech News, Tips
A recent court ruling against Sprint (S), has declared audacious Early Termination Fees to be illegal; resulting in Sprint to pay $73 million dollars to customers who were charged maliciously by the wireless carrier. This is the time to terminate Early Termination Fees.
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Tags: cell phones, consumer advocacy, customer service, law, OpEd, Tech News
Managing (User, Consumer and Customer) Expectations
Jul 25, 2008 Blogging, Geeky, Tips, Work
Whenever a product, service or feature is released into the hands of your consumers, customers and users, the provider must always continually need to manage expectations to meet the needs of their users. I’ve been thinking about this topic a lot this week, as I often share my perspectives positive consumer experiences.
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Tags: business, consumer advocacy, customer service, Usability, web 2.0
The ‘New’ Facebook is Here
After many months of speculation and veilled warnings issued to application developers, Facebook looks like they are ready to start rolling out their new layout for their social network. Personally, the changes don’t impress me and I expect many people to be upset.
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Tags: consumer advocacy, facebook, Usability, web 2.0
