DygiScape

Playstation 2 Networking

Jan 13, 2005 Bragging Rights

So I bought myself a PS2 Network adapter to get connected. A sweet deal at EB Games of $25 used, it was in good condition too. So I hooked it up and like anything you try for the first time it never worked. Naturually I had to troubleshoot rather than make myself seem like a n00b whenever I called PS2. I basically wanted to pass blame on the product for the PS2 network since it wasnt working for me.

So what I did was to try with the router to see if it needs port forwarding. Naturally, that didnt work. So I went directly do the cable modem. Power cycled it, didnt work. Then I was getting a little concerned something is up. I know Sony wants to make sure everyone uses OEM hardware from them, which I was. everything was legit. So after google searching my error message (DNAS Error -614), I came to a conclusion of just calling them and see whats up. Some PS2 forum said Sony has been having problems…. so I figured I’d check and see.

I called Sony at the DNAS Error Message number then I went through a recording thing helping understand the issue, wasnt really helpful. Pressed zero for an operator, then I got connected to an (american, wow…) who apparently didnt like her job. I explained what I got and asked “what usually causes this?”. She sighed loudly, like I somehow troubled her… I was waiting for a response. I hear a few click on a screen, so she can pull up a script. She then read it monotone about doing a power cycle. I sat there like I simpleton until she was done; then said I did it. I wasnt trying to be an ass, but just letting her know I already tried power cycling it.

Then she was thinking I was a real moron, asked me how I did it, I explained politely how I did, and that I’ve done power cycles myself before. Basically I unplugged the power cord to cable modem for 5 minutes. She then condescendingly said “No, you did it wrong. The way you do it is to unplug the A-C-D-C Adapter from the modem for 30 minutes and plug it in!” I was almost enraged when she was done. I said, “Lets assume I’ve already done that, then what else could be hindering it?” She said the cable modem has a firewall and I would need to call Cox to turn it off. ROFL! I said “My Motorola SB5100 does not have a firewall, routing, NATing functions., thats what my router is for.”
Then I found an opportunity to get some info on whats going on, I then asked “Theoretically if there is a firewall, what ports would I forward?” She was pissed that I was asking a question to help me in my quest to play online. She said “Do you have a pen and paper?” rudely, and I said “Yeah the recording informed to have that ready.” She than read what article on her screen about port forwarding. It was almost funny “…you need to forward 10070T-C-P through 10080U-D-P. I wrote it down before she could hang up…. I asked… is it both TCP and UDP? She said she doesnt have info on that. I said “Excellent”. Thats fine I’ll see what I can do with this info. Thank you.

She said in a dull monotone voice “Thanks for calling the playst…. (she hung up)”.

God what horrible customer service, I wasnt even playing 20 questions with her like sometimes I deal with. I was polite and nice, and she was rude and incorrect in what she was saying. There is NO difference between 5 minute power cycle and 30 minutes like she tried to LART me on. I wasn’t gonna argue I bet she had some crappy “Solution” program similar to how AOL has. Christ… no wonder people resort to unofficial forums for support for Playstation.

I port triggered it in my router, no power cycling necessary and I was online. Pretty odd. The reason why I bet was when I did it direct to the modem it didnt get an IP address yet as the PS2 adapter requests it.