Apple Trying to Bury the iPhone 4 Concerns

Thumbnail image for Apple Trying to Bury the iPhone 4 Concerns July 2, 2010 Tech News

Today, Apple published a letter to its users on their website. To my surprise, they state there is no issue, but rather a glitch in how many bars are displayed. What is Apple doing? Increasing the size of the bars, adjusting the sensitivity to the display of the signal strength and telling us to not [...]

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How to Get Out of a Photo Radar Ticket

Thumbnail image for How to Get Out of a Photo Radar Ticket July 2, 2010 Politics

Hopefully by now, you know how opposed I am to the capricious, ineffective and outright illegal photo traffic enforcement that polices petty traffic offenses. In light of that, I have attracted many people who ask me (or tell me) about their photo traffic offenses and seek my guidance. From plenty of past experience, I want [...]

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iPhone 4: Communication of Known Issues

Thumbnail image for iPhone 4: Communication of Known Issues June 24, 2010 Tech News

If there’s anything the iPhone 4 launch taught us, it’s no matter how good your product is, there will always be issues at launch. In Apple’s case, that means pre-ordering, activation, reception, dropped calls or uncured glue. It’s a part of the massive feat of putting one million handsets in the hands of the market. [...]

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Thoughts on Miley Cyrus’ Upskirt Photo Controversy

Thumbnail image for Thoughts on Miley Cyrus’ Upskirt Photo Controversy June 23, 2010 Tech News

It wasn’t long ago when Miley Cyrus was photographed exiting her vehicle and it resulted in her hoo-ha being exposed. Released willingly by Perez Hilton, this raises an interesting (yet, unexpected) legal conflict between the First Amendment and record-keeping requirements of adult publishers. A censored version of the image is accessible here [moderately-NSFW]. What makes [...]

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What is a Linchpin?

June 14, 2010 Personal

This evening, I attended a Linchpin Meetup at Gangplank in Chandler, AZ. I didn’t know what to expect as I don’t usually attend book-related discussions; but I found it valuable. I discovered there are many key lessons and interpretations of the definition of a Linchpin. A Linchpin is … Someone who is irreplaceable, indispensable and [...]

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5 Ways to Solve Problems Through Social Media

Thumbnail image for 5 Ways to Solve Problems Through Social Media May 24, 2010 social media

A week or so ago, I shared how to effectively complain through social media. I feel as solid as that is for consumers to resolve service issues through social media, it’s only right for me to share how a brand or business can effectively resolve such complaints in a helpful and useful way for customers. [...]

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5 Ways to Complain Through Social Media

Thumbnail image for 5 Ways to Complain Through Social Media May 12, 2010 social media

Complaining through social media is actually quite effective and I’ll share some constructive ways on how to use social media to solve your customer service issue with a company.  Previously, consumers have been only equipped to send certified mail to the headquarters of large corporations to have their complaint heard at the right level – [...]

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