I recently did an email interview with Helpstream, a provider of social CRM customer support, regarding a few lessons I’ve learned in the social media + small business + community space and I think it turned out pretty cool. The article is linked below. You can see my dry humor in it, too.
Lessons from a Community Manager: Joe Manna of Infusionsoft
Thanks Bob for the feature on your blog! 
Disclosure: I work at Infusionsoft and we use Helpstream a lot internally, but I am not compensated in any way for my views on their product and service.
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