Those two questions are very powerful. I suspect companies are afraid to ask those questions because their customers might not have that many good things to say. On the other hand, the answers they provide can provide a lot of opportunity for a company to grow and satisfy them.

I haven’t seen your latest blog entry, but thanks anyway for dropping by and leaving a comment.

~Joe

This was not a dig against my former team, instead it applies to any company who offers customer service in one way or another. Your obsession with AOL MESH/CAT is somewhat disconcerting, to say the least.

However, I agree with the notion that a company’s or a group’s mission should always be met (and exceeded) in the customer’s eyes.

~Joe

The classic customer service survey asks people:

1. Do you like our products/services?

2. Would you buy them again?

3. Would you recommend them to a friend?

What they don’t ask goes to the core of great business, of extraordinary companies:

Do you have faith in our company? Do you think we are committed to you?

I have written about this in my newest blog post that will be posted tomorrow (Wednesday Feb 20th) at my selling blog I have a link back to your article. Thanks again and i hope you have time to check out my post.