By Joe on July 25, 2008
Whenever a product, service or feature is released into the hands of your consumers, customers and users, the provider must always continually need to manage expectations to meet the needs of their users. I’ve been thinking about this topic a lot this week, as I often share my perspectives positive consumer experiences.
Posted in Blogging, Geeky, Tips, Work | Tagged business, consumer advocacy, customer service, Usability, web 2.0
By Joe on May 31, 2008
The Customer Service department in many companies are believed by many to be the source of customer service. I disagree, because every employee in a company can offer customer service to their customers, not just a select few.
Posted in Blogging, Work | Tagged business, consumer advocacy, customer service
By Joe on May 23, 2008
In my recent survey, now closed, I had about 28 responses regarding your basic e-mail habits. It’s certainly not scientific, nor does it actually represent the average internet user, but some conclusions can be made from this brief exercise in Crowdsourcing.
Posted in Blogging, Geeky, Work | Tagged consumer advocacy, email, feedback, small business
By Joe on May 20, 2008
The NewEgg for shoes, Zappos, really tries to think different and defy industry expectations in order to succeed.
Posted in Blogging, Tips, Work | Tagged consumer advocacy, customer service, web 2.0