Work Related, duh, now get back to work!
Whenever a product, service or feature is released into the hands of your consumers, customers and users, the provider must always continually need to manage expectations to meet the needs of their users. I’ve been thinking about this topic a lot this week, as I often share my perspectives positive consumer experiences.
The Customer Service department in many companies are believed by many to be the source of customer service. I disagree, because every employee in a company can offer customer service to their customers, not just a select few.
In my recent survey, now closed, I had about 28 responses regarding your basic e-mail habits. It’s certainly not scientific, nor does it actually represent the average internet user, but some conclusions can be made from this brief exercise in Crowdsourcing.
The NewEgg for shoes, Zappos, really tries to think different and defy industry expectations in order to succeed.