DygiScape

Web Communities Need Transparency (and some tips on how to be transparent)

The last time I saw Chris Pirillo was probably 1998 on TechTV (before they were later acquired by G4TV). That’s a long time, but I encountered an interesting video blog entry (vlog) that he did discussing the transparency of online communities. The principles he discussed are useful for social networking leaders, social media experts and online media mavens to embrace as they build and facilitate online community. More »

Beyond Microblogging, Twitter Facilitates Good Customer Service

Josh Lowensohn from Webware reports that Comcast is doing some good deeds via Twitter. From an innocent rant to a now-satisfied customer, Comcast’s Customer Outreach was there to help. More »

EXCLUSIVE: AOL Teases Users By Allowing Few to Turn Off Promotional Footer Text in E-Mail

EXCLUSIVE — It appears that AOL has plans to allow their users to disable the promotional text at the bottom of their e-mail. At this time, it appears only a select few have been able to successfully disable the company’s ads at the bottom of their e-mail. More »

How to Effectively Turbo Your Complaint to the Top of an Executive’s Desk

Have you been scammed by a large company? Have you grown tired of getting the run around? If so, then you must learn about the art of Turboing to the top in the corporate ladder so someone treats you like a person, not a number. Right here, I’ll share helpful techniques to aid your plight to resolution, quickly and painlessly.

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User Feedback in a Web 2.0 World

Yesterday morning, I received a Tweet from Jason Calacanis, who is current is building Mahalo, asked for suggestions and feedback on a redesign of their site. I quickly saw how many other people were aware of his request when I saw 100+ comments (actual comments, not garbage like “this sucks” or “get a life!”)! More »

Four Lessons Learned From Twitter

Microblogging service, Twitter, has had its fair share of success and failure. I really love it, and have been tweeting more than I have months ago, only because of the growth of it. No matter whether or not you use Twitter, there are some lessons learned in their growth for everyone to accept.

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Consumer ADvocacy: Consumer Targeting Explained

In an effort to help people better understand what consumer targeting is and what it could become, I share some useful info for the average consumer. (Consumers in this context are Internet users.) More »

Social Networking: Bigger Isn’t Always Better

On the Web, the struggle to be number one is a fight between Google, Yahoo, MySpace and AOL. However, in light of the massive growth of social networks within these companies, many Web users are ditching them in favor of niche (specific interests) social networks. (And they love it.) More »

Consumer ADvocacy: Opting-Out Just Isn’t Good Enough

In response to consumer advocate groups supporting a “Do Not Track” database (to later be ran by the FTC), AOL and Google privacy executives OK’d opting out choices for consumers. In this entry, find out why this isn’t good enough to protect your privacy and security. (And how to fix it.) More »

How to Detect Twitter Spammers (’Spitters’)

It’s rather ironic that even I was targeted by spammers by these unsolicited “Follows” on my Twitter account. I don’t claim any fame on it, I don’t break news on it and is only a means of telling my contacts what I’m thinking about or doing. So, how does one tell if someone is a spammer? More »