Comments on: Blogging: Effectively Responding to Negative Comments

By: TSA ‘Evolution of Security’ Blog at DygiScape

TSA ‘Evolution of Security’ Blog at DygiScape — Sun, 03 Feb 2008 03:37:58 +0000

[...] against the TSA with no merit. For those, I’d kill it. I have a simple rule when it comes to negative feedback — “don’t just tell me I suck, tell me why I [...]

By: Test

Test — Fri, 30 Mar 2007 11:37:08 +0000

Hello

Bye

By: Joe

Joe — Wed, 07 Mar 2007 00:57:41 +0000

You’re very welcome Rory! Finding the Win-Win in handling comments is effective in luring more comments.

A lot of the components I suggested coincide with each other, but still should be mentioned.

Thanks,
Joe

By: Rory

Rory — Tue, 06 Mar 2007 23:01:12 +0000

This is a very helpful post. It is so positive.

And, surely by responding in this way you are more likely to win the negative commenter over. Nobody’s self-esteem is damaged. In fact, I’d say it is win-win.

I also wondered whether #2 and #3 could go together. Engaging them might include finding out what exactly “sucks”. Perhaps they could be clearer. Then we can find at least a grain of truth in what they say, and agree with that.

Thank you, again, for the reminders.