By Joe on March 3, 2010
It wasn’t long ago when film director, Kevin Smith, had a notable exchange with Southwest Airlines where we was ejected allegedly due to his size from his seat. Without going into all the details, Kevin declared he was slender enough to fit comfortably in the middle seat and had a play-by-play account of the incident. [...]
Posted in social media | Tagged business, customer service, Kevin Smith, PR, social media, Southwest Airlines
By Joe on February 3, 2010
Anyone who knows me hears my frequent criticisms of Microsoft Outlook. (Or at least the thunder from my fist pounding my desk.) Trust me, I got the proof and experience and can reproduce every single Outlook frustration on demand. That said, I have been on the crusade in the past year or two to properly use Outlook [...]
Posted in Geeky | Tagged email, microsoft, Outlook, Performance, Software, Tips, Tutorial
By Joe on February 2, 2010
I don’t intend to steal Gangplank’s thunder or Derek Neighbors‘ passionate discussions on collaboration versus competition – but I want to add some perspective to this. As the guy who listens to the industry and what other customers are saying and how other companies behave (directly or indirectly), I see a lot of in-fighting. It’s [...]
Posted in Tips | Tagged Collaboration, Competition, consumer advocacy, Email Marketing, Industry, marketing, opinion, Trust, Work