The Customer Service department in many companies are believed by many to be the source of customer service. I disagree, because every employee in a company can offer customer service to their customers, not just a select few. Read more…
For the third Firefox release, Mozilla Corporation, will try to get a page in the 2008 World Records for the most software installed software in 24 hours. Right now, the date isn’t disclosed, but avid Firefox users can pledge to participate and get a reminder e-mail to download Firefox.
More information can be found at http://www.spreadfirefox.com/en-US/worldrecord/
For those hesitant to upgrade, I’ve been using Firefox Beta 3.0 RC1, and it has been very reliable and much faster than the 2.x version. It’s a seamless upgrade and you’ll love it.
As of last week, Cable has become the choice among broadband users, even if the prices for DSL have become even more attractive. Currently, there are about 35MM+ Cable to 29MM+ DSL subscribers. Read more…
Many traditional thinkers believe it’s ideal to conceal errors, issues and other inadequacies quietly. Unfortunately, all it takes is one person to sound off on their experience to obliterate hundreds, if not thousands of Public Relations dollars. Allow me to explain … Read more…
It appears that the annoyances driven from spyware, adware and general malicious software (malware) are down significantly as we approach the middle of 2008. However, there is one constant threat that’s still alive and well: Phishing. I’ll take a look at some perspective on what this means for us now and what it will mean for the future. Read more…
Social Engineering is a real problem that plagues call centers everywhere. When almost every company that handles customer’s data consider off-shoring/outsourcing, it should be poignant to understand the mechanics around how customer data can be manipulated. In this entry, I will describe how a number of social engineering attacks can be applied against call centers. Read more…
In my recent survey, now closed, I had about 28 responses regarding your basic e-mail habits. It’s certainly not scientific, nor does it actually represent the average internet user, but some conclusions can be made from this brief exercise in Crowdsourcing. Read more…
If you recall my last entry, I criticized Twitter for not supporting a positive user experience and failing to enforce their Terms of Service (TOS). Twitter has responded to the critical feedback, but their feedback is passive and weak to say the least. Read more…
If you have a grudge against someone, it’s best to create a number of Twitter accounts and harass your victim to no end. Why? According to Twitter, it’s not in their best interest to enforce their Terms of Service regarding harassment. I undoubtedly disagree with this decision on behalf of Jack Dorsey and their “legal” team. Read more…
Essentially, Social Networking is just marketing for people. I mean, you market yourself for friends, new contacts, new business partners, Etc. It wasn’t long before Tila Tequila became the #1 MySpace user. Social Networking is here to stay. Why? It’s all about the ability to influence.
